Booking Rules and Policies

Our site offers registered members the opportunity to book vacation rentals, bed and breakfasts, and hotel rooms at discounted and advantageous rates. To access these exclusive offers, you must subscribe to one of the following membership plans:
 


 

Membership Fees


To become a member and book, you must choose one of the following options:
  • Daily Membership: Access to discounted rates for 24 hours after registration.
  • Semi-Annual Membership: Full access for 6 consecutive months.
  • Annual Membership: Full access for 12 consecutive months.

Membership fees are non-refundable, even in the event of non-use or account termination. For exceptions, see the Right of Withdrawal section.
 
 


Booking Policies

 
  • A Lusavi.com membership entitles you to book overnight stays in the hotels and other accommodations listed on the Lusavi.com website. One membership allows you to book one room/house/apartment at a time, regardless of the number of guests. Booking multiple rooms requires multiple memberships. The maximum occupancy limit must be observed in each case. 
  • For families, the host can choose to add an extra room or add extra beds in the same room. For example, if a family books a hotel room for 2 adults and 4 children, the host must arrange the accommodations so that all guests have accommodations suitable for the number of people.
    Discounted rates are only valid if the people who check in are the same as those who booked the room. Otherwise, the host reserves the right to refuse the offer.
 
  • Member Access
Only registered users with an active membership can view discounted rates and make reservations.
  • Booking Procedures
Reservations can be made directly on the website by following the guided process. Each reservation is subject to availability.
  • Booking Confirmation
Once your reservation is complete, you will receive a confirmation email containing accommodation details, dates, and conditions.
  • Payment Policy
Accommodation fees are separate from the membership fee. Payment can be made online or according to the terms and conditions indicated by the provider.
  • Cancellations and Changes
Cancellation policies vary depending on the accommodation chosen. We encourage you to read the cancellation policy carefully before finalizing your reservation.
  • Guest Responsibilities
Guests are required to comply with the rules of the chosen accommodation and promptly report any issues or changes.
 
 

Customer Service

For any questions or issues regarding your reservation, you can contact us via our customer service team, available by email or chat.
 
 


Policy Changes

We reserve the right to modify these policies at any time. Any updates will be communicated to registered users.
 
 


Practical Example: How a Reservation Works

Here is an example of a reservation on our website.
 


1. Accommodation Search

John accesses the website and can:
Search for accommodation by filtering by destination, dates, accommodation type, and price.
View details, photos, included services, and cancellation policies.
View discounted rates reserved for registered members.
Find a B&B in Siena with a 30% discount on the public price.

 



2. Registration and Membership

John would like to book a weekend at a B&B in Tuscany. To access promotional offers, he chooses:
Semi-annual membership (6 months) and pays the indicated amount.
After payment, John becomes an active member of the website and can search for and book discounted accommodations for the next 6 months.

 



3. Accommodation Reservation

Select the dates: May 15th to 17th.
Complete the reservation by clicking "Book" and following all the steps indicated on the website.

 



4. Email Confirmation

Immediately after booking, John receives a confirmation email containing:
information about the accommodation and the owner/manager
arrival and departure dates and times
total amount and payment method. For your security, we offer an "Escrow Service" for deposits.

 



5. Arrival

John arrives at the accommodation address at the agreed time.
He presents the confirmation received.
He's making the most of his stay thanks to the savings he's made by registering.

 




✅ Summary of benefits for John

He saved on the cost of his accommodation.
He has access to hundreds of discounted accommodations for 6 months.
He completed his reservation request in just a few minutes.


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