Lusavi.com | Privacy Policy

Privacy Policy

Last Updated: 18.04.2025

Welcome to Lusavi.com ("we", "our", or "us"). This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services, including booking accommodations and processing payments.

1. Data Controller

Lusavi.com
support@lusavi.com

We are the data controller for the purposes of data protection laws such as the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect and process the following categories of personal data:

Contact Information: Name, email address, phone number.
Booking Details: Check-in/out dates, room preferences, number of guests.
Payment Information: PayPal account details (processed securely via PayPal, we do not store full payment details).
Account Information: When you sign in using Facebook, X (formerly Twitter), or Google, we receive basic profile information such as your name, email, and profile picture (if available).
Technical Data: IP address, browser type, time zone, location data, cookies, and analytics data.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and manage room bookings.
To process payments securely via PayPal.
To enable user authentication via Facebook, X, or Google.
To provide customer support and respond to inquiries.
To improve our services and website functionality.
To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

Contractual necessity – to fulfill your booking request.
Consent – when you sign in using third-party accounts or opt-in to marketing.
Legal obligation – to comply with financial and tax regulations.
Legitimate interest – to enhance user experience and prevent fraud.

5. Third-Party Services

We use trusted third-party services for certain features:

PayPal – for payment processing. Your payment data is handled securely by PayPal.
Facebook, Google, X – for authentication and login purposes.

These third-party platforms may collect and process your data according to their own privacy policies. Please refer to their policies for more details.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights under data protection law:

Access your personal data.
Rectify inaccurate or incomplete data.
Request erasure of your data ("right to be forgotten").
Restrict or object to processing.
Data portability.
Withdraw consent at any time (where applicable).
Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at support@lusavi.com

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

9. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact Us
For questions about this Privacy Policy, please contact us at: support@lusavi.com